1. Lesson Fees

• Payment for lessons is accepted only via Direct Debit through our payments partner, GoCardless.
• Invoices are issued on the 1st of each month and become due on the 9th. After this date, we are unable to make changes.
• Payments are collected by GoCardless shortly afterwards and will typically leave your account around the 14th.
• The annual cost of lessons is spread evenly over 12 months, so your monthly invoice remains the same even if the month contains a school holiday.
• The Club reserves the right to amend lesson fees at any time, with at least one full month’s notice provided.
• If a child moves venue or changes from a 30-minute to a 60-minute class, the fee will be adjusted accordingly from the 1st of the following month.

2. Non-Payment of Fees

• If any fees remain unpaid for more than two months after the due date, the swimmer’s membership may be terminated.
• If payment has been delayed due to technical issues or financial hardship, it is essential that the member contacts us as soon as possible to discuss the situation.

3. Joining Costs

• We do not charge a joining fee, but we do charge a deposit equal to one full month’s fee.
• This deposit will be returned when a child graduates or otherwise leaves the swim school and may be used to fund the final invoice.
• The first month’s invoice may be charged on a pro-rata basis to the nearest half month.

4. Cancellation Notice - Leaving Stingrays

• We require one clear calendar month’s notice of cancellation.
• Notice should be given in writing, preferably by email, to the Swim School Manager at [email protected].
• For example: if you cancel on 1 May, membership will end at the end of June. If you cancel on 31 May, membership will also end at the end of June.
• Any swim school member who cancels and re-joins within 3 months will incur a re-joining fee equal to one month’s fee.

5. Cancellation and Postponement of Sessions

• In the event of force majeure, the Swim School is not liable for delays or cancellations caused by events beyond its control.
• We will make reasonable efforts to reschedule sessions, but refunds may not be offered.
• If a session is cancelled due to factors within our control, we will seek to offer an alternative.

6. Attendance

• If a child does not attend lessons for more than four consecutive weeks, they will be deemed to have left the Swim School.
• In this case, membership will be cancelled and no refund will be offered.

7. Long-Term Absence

• Please inform us as soon as possible if your child will miss more than one month.
• We can only guarantee a place if fees continue to be paid.
• A re-joining fee may apply if returning within three months.

8. General Guidelines and Policies

• Teachers may accompany children in the water when necessary.
• Photos/videos may be used for promotional purposes unless you opt out.
• Please do not bring unwell children to lessons.
• Children should not eat within one hour before swimming.
• Please ensure children shower before lessons.
• Large bags should not be brought poolside.

9. Assessment and Progress Reports

• Children are continuously assessed during lessons.
• Formal assessments are carried out once or twice per term.
• Progress reports are a guide and do not guarantee progression.
• Teachers may recommend moves at any time.

10. Complaints, Feedback and Comments

• Please direct queries to the Swim School Manager.
• Email: [email protected]
• Responses may not be immediate as the role is part-time.